Delivery & Return
Free delivery available on purchase of more than 3 products over R10000. Choose a specific delivery date & time that suits you.
Delivery Options Overview
Data Harvest offers ideal shipping methods for any requirement. Be it low priced through Standard Couriers, more quickly via Express Couriers or specific arrangements. You can also pick up your order yourself at our Shop if you prefer.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
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Standard delivery Get it in 3 working days |
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All day Delivery from 7am - 8pm. Order anytime: |
From R300 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: |
From R350 |
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Next day delivery it next day on weekdays |
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All day delivery from 7am - 8pm. Order by 7pm: |
From R400 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: |
From R500 |
Exchange or Return of Goods
Delivery Policy
Where We Deliver
We deliver to all major metro areas across South Africa.
For more remote or rural addresses, delivery time may be slightly longer — we’ll confirm during checkout.
Shipping Methods & Times
Standard courier delivery: 2-6 business days, depending on location and stock.
Express options may be available at checkout.
Once your order has shipped, you’ll receive a tracking number so you can monitor its progress.
Shipping Costs
Shipping is calculated based on your delivery address, the weight of the order, and courier rates.
For large or heavy items (like servers or desktop towers), additional freight charges may apply.
Packaging
All items are professionally packed to minimize damage in transit.
Refurbished equipment comes with protective packaging, anti-static materials (if necessary), and secure cushioning.
Returns & Refunds
Return Window
You have 7 calendar days from the date of delivery to request a return or refund.
Return Conditions
The product must be in the same condition that you received it — unaltered, undamaged, and with all original accessories, documentation, and packaging.
For electronic items, please ensure you don’t void any warranty by opening or tampering with sealed units before return approval.
Return Process
Contact our support team with your invoice / order number and reason for return.
Once approved, you’ll be provided with return instructions and the address to send the item back.
You are responsible for the return shipping cost (unless the item was delivered damaged or incorrectly).
Refunds
After we receive and inspect your return, we will process the refund to your original payment method.
Refunds typically take 5-10 business days to reflect, depending on your bank or payment provider.
Exchanges
Defective or damaged items may be exchanged for the same or a similar model.
If your preferred replacement is unavailable, we’ll offer store credit or a refund.
Warranty Returns
Many of our refurbished products (laptops, desktops, servers) come with a 6- to 12-month carry-in warranty (depending on the product).
For warranty claims, please open a support ticket, describing the fault in detail.
If the unit needs servicing, you may be required to send it back to us; shipping costs for warranty repairs are covered by the customer unless stated otherwise.
FAQs
Our refurbished devices are pre-owned IT hardware that has gone through a thorough testing, repair, and certification process to ensure that they function reliably. Cosmetic marks may exist, but all units are fully functional and meet quality standards.
A: Most laptops and desktops come with a 6-month warranty, while servers and enterprise hardware typically have up to 12 months (depending on the unit). Warranty terms will be clearly stated on the product page.
A: Yes, within 7 days of delivery, provided the item is in its original condition and packaging. You’ll need to initiate the return with our support team.
A: If your item arrives damaged, please take photos immediately (packaging + device), and contact us within 24 hours. We’ll help arrange a return and provide a replacement or refund.
A: Yes, for change-of-mind returns, return shipping is your responsibility. If the product is defective or damaged, we can cover return shipping or offer a prepaid return label (depending on the situation).
A: Submit a support ticket with:
Your order number
Description of the fault
Any photos or error messages
Once we approve the claim, we’ll provide instructions for sending the item in for repair or replacement.
